pbaje Terms and Conditions

Introduction and Definitions

pbaje (hereinafter referred to as the "Platform", "we", or "Company") operates a safe and reliable online entertainment service for users in Bangladesh, which includes sports betting, live casino, slots, and other gaming services. These terms and conditions ("Terms") apply to the use of any service on the Platform.

By accessing these Terms or using the pbaje platform, you fully agree to these Terms. If you do not agree with these Terms, please refrain from using the platform.

Key Definitions

• "User" — any person registered on the pbaje platform.
• "Account" — the user's registered profile and associated wallet.
• "Service" — all gaming, betting, and support services provided by pbaje.
• "Bet" — a wager of money placed by a user on any game or event.
• "Bonus Funds" — money added to an account as a promotion or reward.
• "Wagering Requirement" — the betting conditions that must be met before a bonus can be withdrawn.

Account Registration and Eligibility

The following conditions must be met in order to register on the pbaje platform and use its services:

• The applicant must be at least 21 years of age.
• The applicant must be a legal resident of Bangladesh.
• The applicant is of sound mind and is participating voluntarily.
• All information provided must be true, accurate, and complete.
• Each person may operate only one account.
• Anyone whose account was previously closed by pbaje may not open a new account.

Registration Process

During registration, the user must provide a valid mobile number and an active email address. After registration, use a strong password to protect your account and do not share your login details with any third party.

Users are fully responsible for all activities that take place on their account. If you suspect unauthorized access to your account, contact our support team immediately.

Account Verification

Account verification is a mandatory process to maintain the security of the pbaje platform and uphold fair play. The following documents may be required for verification:

• A clear copy of your National ID (NID) or passport.
• A recent utility bill or bank statement as proof of current address.
• Proof of ownership of the payment method used.
• A selfie or live photo if required.

Withdrawals may be temporarily held until verification is complete. pbaje reserves the right to request additional verification information at any time.

All documents and information submitted are kept strictly confidential and are used solely for regulatory compliance and fraud prevention purposes.

Deposits and Withdrawals

Deposits

Funds can be deposited on the pbaje platform using the following payment methods: bKash, Nagad, Rocket, and bank transfer.

• Deposits are generally credited to the account instantly.
• The correct amount and reference number must be provided when making a deposit.
• Using a third-party account for deposits is strictly prohibited.
• Deposited funds must come from a legitimate source.

Withdrawals

Withdrawal requests are generally processed within 1 hour. The following conditions apply to withdrawals:

• Withdrawals can only be made from verified accounts.
• Withdrawals must be made using the same method used for the deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Unusual or suspicious transactions may require additional time for verification.
• A maximum daily withdrawal limit may apply, determined by the account level.

pbaje does not charge any additional fees on transactions; however, the user's payment service provider may apply their own fees.

Bonuses and Promotions

pbaje regularly offers various bonuses and promotions. The current welcome bonus is a 100% bonus on the first deposit, up to ৳5,000.

General Bonus Terms

• The wagering requirement for the welcome bonus is 20x (twenty times).
• The bonus can be claimed only once per user, household, or address.
• There is a specific time limit to complete the wagering requirement.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after wagering is completed.
• Multiple bonuses cannot be active at the same time unless otherwise stated.
• In cases of bonus account abuse, the bonus may be cancelled and the account suspended.

Special terms for specific bonuses or promotions will be stated separately alongside that offer. pbaje reserves the right to modify, suspend, or cancel any bonus at any time.

VIP Program

pbaje's VIP program has 5 levels — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits apply at each level. Levels are determined based on user activity. Contact the support team for more details.

Betting Rules

The following general rules apply to placing bets on the pbaje platform:

• A bet that has been confirmed cannot be changed or cancelled.
• If a bet is cancelled due to a technical error, the full amount will be refunded.
• If an event is cancelled or postponed, pbaje will settle bets in accordance with the applicable rules.
• Maximum and minimum bet limits may vary by game or market.
• Placing bets on the same event from multiple accounts simultaneously is prohibited.

Special Rules for Sports Betting

Bets on sports events are settled after the official result is announced. Where a result is disputed or uncertain, pbaje reserves the right to make the final decision.

Casino and Slots

Each casino game and slots game has its own rules. It is recommended to read the game rules before starting to play. pbaje uses Random Number Generator (RNG) technology to ensure fair play.

Prohibited Activities

The following activities are strictly prohibited on the pbaje platform:

• Money laundering or illegal transfer of funds.
• Using software bots, automated scripts, or hacking tools.
• Creating multiple accounts to abuse bonuses.
• Exploiting technical errors on the platform.
• Unauthorized access to another user's account.
• Providing false or misleading information.
• Harassing, threatening, or abusing other users.
• Placing bets on behalf of or with the funds of a third party.
• Arbitrage betting or any attempt to gain systematic advantage.

If any of the above activities are detected, pbaje will immediately suspend the account, may cancel all bonuses and winnings, and reserves the right to take legal action where applicable.

Responsible Gaming

pbaje places the highest priority on responsible gaming. We believe that entertainment should be safe, controlled, and enjoyable.

• Users can set deposit limits, betting limits, or session time limits on their own account.
• Temporary or permanent self-exclusion can be activated at any time.
• If you notice signs of gambling addiction, contact our support team immediately.
• Never bet with borrowed money or money needed for living expenses.
• Play for entertainment — not as a source of income.

For more information on responsible gaming and to get support, visit our Responsible Gaming page.

Account Suspension & Closure

pbaje may suspend or permanently close a user's account in the following circumstances:

• Any violation of these terms and conditions.
• Suspicion of fraud or fraudulent activity.
• Providing false or incomplete verification information.
• Suspicion of anti-money laundering (AML) policy violations.
• At the user's own request.
• Extended period of inactivity.

Account Closure Process

If a user wishes to close their account, please email our support team. Any pending bets will be settled before the account is closed, and any valid balance will be returned. Bonus funds for which wagering has not been completed will not be refunded.

Limitation of Liability

pbaje accepts no liability in the following cases:

• Losses caused by internet connection or power outages.
• Errors in third-party services or software.
• Losses caused by user negligence or error.
• Service disruption due to force majeure events (natural disasters, war, pandemics, etc.).
• Temporary service interruption during technical maintenance.

The platform provides its services on an "as is" basis and cannot guarantee uninterrupted or error-free service. However, we are always committed to providing the highest quality of service.

Privacy & Data

pbaje places the highest importance on protecting users' personal information. To learn more about how we collect, store, and use data, please read our Privacy Policy page.

• User information is never sold to third parties.
• Information may be used for service improvement and security purposes.
• Information may be shared when required to comply with legal obligations.
• Cookies and tracking technologies are used to improve the user experience.

Users may at any time request access to, correction of, or deletion of their personal data through the support team.

Changes & Contact

pbaje reserves the right to modify these terms and conditions at any time. Users will be notified of any significant changes via their registered email or through a notice on the platform.

Continued use of the platform after changes have been published will be considered acceptance of the new terms and conditions.

Legal Jurisdiction

Any dispute relating to these terms and conditions will first be addressed through negotiation between both parties. Where applicable, disputes will be resolved through international arbitration.

Contact Us

If you have any questions or comments about these terms and conditions, please contact us via our 24/7 live chat support or by email at: [email protected]