pbaje Privacy Policy

1 Introduction and Scope

pbaje ("we", "our", "platform") is a trusted online casino and sports betting platform in Bangladesh. This privacy policy ("policy") applies to all users of the pbaje website (pbaje.cam) and its related services.

This policy describes how we collect your personal information, the purposes for which we use it, who we share it with, and how we keep it secure. By using pbaje's services, you are considered to have agreed to the terms of this privacy policy.

2 What Information We Collect

We collect various types of information to provide our services. This information comes from the following sources:

2.1 Information You Provide Directly

When you register an account or use our services, the following information may be collected:

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Address and residential details
• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (where applicable)
• Information provided when contacting customer support

2.2 Automatically Collected Information

The following information is collected automatically while you use the pbaje platform:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited and session duration
• Data obtained from cookies and similar tracking technologies
• Login and logout times and locations

2.3 Financial Transaction Information

Details of deposit, withdrawal, and betting transactions are recorded in our system. This includes the transaction amount, method, date, and status.

3 Purposes of Using Information

We use the collected information for the following purposes:

3.1 Service Delivery and Operations

• Creating and managing accounts
• Verifying identity and confirming age (21+)
• Processing financial transactions
• Managing bonuses and promotional offers
• Providing customer support services

3.2 Security and Fraud Prevention

• Ensuring account security
• Detecting and preventing suspicious activity
• Complying with applicable anti-money laundering regulations
• Maintaining the integrity of the platform

3.3 Service Improvement

• Analyzing and improving the user experience
• Adding new features and games
• Resolving technical issues

3.4 Communications

• Sending important account-related notifications
• Sending transaction confirmation messages
• Providing relevant promotional information (subject to your consent)
• Responding to customer support requests

4 Information Sharing and Disclosure

pbaje does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, technology operations, and customer support. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Relevant information may be disclosed to comply with legal requirements, court orders, or regulatory directives. In such cases, only the minimum necessary information will be disclosed.

4.3 Business Transfers

If pbaje's business is transferred in the future through a merger or acquisition, user information may form part of that transaction. In such cases, we will notify users in advance.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the pbaje website. Cookies are small data files stored in your browser that help improve the quality of our services.

5.1 Types of Cookies

• Essential cookies: Required to maintain login state and for basic functionality.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to analyze user behavior and improve our services.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of our services.

6 Data Security Measures

pbaje follows industry-standard security technologies and practices to keep your information safe. The key components of our security framework are outlined below:

• SSL encryption: All data transmissions on the platform are secured with SSL/TLS encryption.
• Data encryption: Sensitive information is kept encrypted even when stored.
• Access control: Only authorized staff are granted access to user information on a need-to-know basis.
• Regular security audits: Regular security audits are conducted to identify vulnerabilities.
• Secure payment gateway: All financial transactions are handled through verified and secure payment systems.
• Two-step verification: An additional verification method is applied to protect accounts.

7 Data Retention Period

pbaje retains your personal information only for as long as necessary to fulfill the original purpose for which it was collected, or as required to meet legal obligations.

Even after an account is closed, some information may be retained for a limited period for the following reasons:

• Financial record-keeping and audit requirements
• Compliance with anti-money laundering regulations
• Dispute resolution and handling of legal claims
• Fraud prevention and security purposes

Once the specified retention period has passed, information is securely deleted or anonymized.

8 Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you. We will provide it within a reasonable timeframe.

8.2 Right to Correct Information

If any information we hold about you is inaccurate, you may request a correction. It is the user's responsibility to provide accurate information.

8.3 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. Important notifications related to account management cannot be turned off.

8.4 Right to Close Your Account

You may request to close your pbaje account at any time. Even after closure, some information may be retained due to legal obligations.

To exercise your rights, please contact our customer support team.

9 Responsible Gaming and Data Protection

pbaje is committed to responsible gaming. We may use information about your gaming behavior to identify problematic gaming patterns and provide the necessary support.

Information about your gaming limits, self-exclusion, or break requests is handled with strict confidentiality and is used solely for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Third-Party Links and Services

The pbaje platform may include software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers have their own privacy policies, and pbaje is not responsible for their data processing practices.

bKash, Nagad, Rocket, and bank transfer services are used for payment processing. Information shared through these services is governed by their respective privacy policies.

11 Children's Privacy

pbaje's services are strictly for users aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

If we become aware that information has been collected from a minor, that information will be deleted immediately and the account will be closed. If you believe we hold information about a minor, please contact us.

12 Policy Changes and Updates

pbaje reserves the right to update or change this privacy policy as needed. For significant changes, we will notify users in the following ways:

• By clearly noting the changes on the website
• By sending a notification to the registered email address
• By stating the date of the changes

If you continue using pbaje after an updated policy is published, you are considered to have accepted those changes. We therefore recommend reviewing this policy regularly.

13 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• 24/7 Live Chat: Use the live chat option on our website — support is available in Bengali.
• Email: [email protected]

Our data protection team will respond to your request within a reasonable timeframe.